We take your privacy seriously. This policy explains how Cellar Twenty One collects, uses, and protects your personal data.
When you use our website or interact with Cellar Twenty One, we may collect personal information that you voluntarily provide, including your name, email address, phone number, shipping address, billing information, and any other details you submit through our contact or inquiry forms. We also automatically collect certain technical information, such as your IP address, browser type, device information, and browsing behaviour on our site through the use of cookies and similar technologies.
We use your personal data to process your inquiries and orders, communicate with you regarding your purchases, provide customer support, improve our website and services, comply with legal and regulatory obligations, and — with your consent — send you marketing communications about our products and events. We process your data on the lawful bases of contract performance, legitimate interests, and consent where required.
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including payment processors, shipping carriers, and IT service providers. These partners are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose your information if required by law or to protect our legal rights.
As we operate from Hong Kong with storage facilities in the United Kingdom, your personal data may be transferred to and processed in jurisdictions outside your country of residence. We ensure that appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.
Our website uses cookies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as the right to restrict or object to its processing. You also have the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at privacy@cellartwentyone.com. We will respond to your request within the timeframe required by applicable law.
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it. Order-related data is retained for the duration required by tax and accounting regulations.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), secure payment processing, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at privacy@cellartwentyone.com or write to Cellar Twenty One, Hong Kong. We are committed to resolving any concerns you may have about how we handle your personal data.
Last updated: June 2026